Help Center

You may have already seen an advertisement for a specific laptop across our social media platforms, whether this be via Facebook or Instagram. However, when you click on our website and add the same unit to your basket you have found that the price is different to what was previously offered on the advertisement.

At Easy IT, we frequently offer our customers discount codes and limited-time only sales. 

resently, we are offering our customers 10% off their order with a special discount code once subscribed to our newsletter. 

Please see the home-page of our website where you can provide your email address and subscribe to our newsletter in a matter of seconds in order to receive 10% off your purchase with us!

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take between 5-7 working days to be delivered to your doorstep.

• Our delivery times are calculated as such due to a high demand in stock and surge in sales. 

• We aim to keep you updated via email or our integrated chat-box system with regards to the status of your order. 

• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• At Easy IT, we offer Free Delivery across all UK orders. 

Tracking:

• Once your laptop has been dispatched, your unique tracking code will be send via email where you can check the status of your order at any time or place.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal

We accept payment via: 

• Visa
• American Express
• Apple Pay 
• Google Pay
• Maestro 
• MasterCard
• Paypal
• Shop Pay 

.

Your 100% satisfaction is important for us. We offer a 6 Months Warranty across all orders at EasyIT. 

Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

• To be eligible for a return, goods must be undamaged and accompanied by proof of purchase.

• For returns, please email enquiries@easyitcare.co.uk with the subject 'Returns' and include your order number, name and the reason for the return.

• One of our team members  will provide you with instructions on where to send your goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

• Please note that our policy states that customers are responsible for shipping costs of returned items 14 days after the delivery date.

• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

• If the customer purchased the item via BACS, but would prefer a partial or full refund via a different means (e.g- Paypal) then this in turn can be arranged. 

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". 

Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 5-7 working days. 

All laptops are thoroughly tested and meticulously checked before they are launched online. 

When we receive an order, we double-check the laptop is in good working condition and is of the exact same quality as listed online. 

When packaging up your laptop, we make sure to use a laptop air-sack to ensure your laptop remains safe and secure in its journey from us to you!

We also include an Easy IT Quality Check Sheet with each and every order, which offers you a step-by step guideline for activating your laptop, as well as providing you with a detailed audit listing which checks the functionality of every part of your laptop and offers you an updated report in writing.