FAQ

 

 
 
 
 
 
 
 
General
 
Q: What are the benefits of buying refurbished equipment?
A: There are many reasons to purchase refurbished IT equipment from Easy IT. Not only are we a Microsoft Authorized Refurbisher, the build quality on business machines is exceptional and the cost savings can be huge. Additionally, buying refurbished equipment also reduces your carbon footprint.
 
Q: What is in the box?
A: Your order will be delivered with all required cables and applicable system disks. Manuals are not included, but can be downloaded from the manufacturer’s website.
 
Q: Will I receive a keyboard and mouse with my PC?
A: There is an option to add either a used or new keyboard and mouse during the order process.
 
Q: What condition will my order be in?
A: All of our refurbished equipment has to pass through our rigorous diagnostic testing procedure before being made available for sale. Any data bearing items have the hard drives securely wiped using government approved software. Some items may have light cosmetic marks or scratches.
 
Q: Why is there more than one of the same product?
A: Although you’ll notice that the models and chassis are identical they may have different attributes which sets them apart. These attributes could be the processor, amount of memory, hard drive or operating system.
 
Q: How do I create an account?
A: Follow this link to create an account now or you have the option to create an account as you go through the order process.
 
Q: I have a coupon code, where do I use it?
A: There is an option to validate your coupon after you’ve finished adding to your shopping cart.
 
Q: Can I come and see the item before I purchase?
A: Yes you can. Please let us know what you’d like to see before you arrive so we can get it ready for you.
 
Q: Can I collect from you?
A: Yes you can, just select the collect option during the order process. You then have the option to pay there and then or when you collect. Please note however that cheques will not be accepted as payment when collecting.
  
Q: Does it come with Outlook, Excel etc?
A: No. These are applications which need to be purchased separately. You can find the various packages available here.
  
Q: I can’t find the answer to my question.
A: If your question has not been answered please use the contact us button and we’ll respond as soon as we can. You may also e-mail us here or contact by telephone on 01344 454040.
 
Delivery and Returns
 
Q: How much is postage and packaging?
A: The cost for carriage starts at £6.00 + VAT is calculated by weight and so increases as the order grows. If the total order value is greater than £400 then we will deliver your order free of charge.
 
Q: Who will ship my goods?
A: Our preferred carrier is Interlink.
 
Q. How long does it take for my goods to arrive?
A: Your order should be delivered to you within 3-5 working days unless the payment is pending. Please allow another day for any upgrades or installations. Other services are available, please contact us by e-mail here or by telephone on 01344 454040 so we can discuss your requirements.
 
Q: What happens if I am out when UPS attempt to deliver?
A: If the courier remains in your area they may attempt to deliver later that day. If they are still unsuccessful then a card will be left with instructions for you to arrange redelivery or collection.
 
Q: What to do I do if I have a problem with my delivery?
A: You can e-mail us here or contact by telephone on 01344 454040. Please have your easyIT reference number or order number to hand to help us to quickly resolve your issue.
  
Q: Can I come and see the item before I purchase?
A: Yes you can. Please let us know what you’d like to see before you arrive so we can get it ready for you.
 
Q: Can I pay when I collect from you?
A: Yes you can, just select the collect option during the order process. You then have the option to pay there and then or when you collect. Please note however that cheques will not be accepted as payment when collecting.
  
Accounts, Payments and Invoices
 
Q: How do I create an account?
A: Follow this link to create an account now or you have the option to create an account as you go through the order process.
 
Q: What payment methods do you accept?
A: We accept Visa, Visa Debit, Visa Electron, Mastercard, Solo, Maestro. We also accept payment via PayPal, by cheque or cash on collection. There is no additional charge for payments made by credit card or PayPal.
 
Q: I have a coupon code, where do I use it?
A: There is an option to validate your coupon after you’ve finished adding to your shopping cart.
 
Q: Can I buy now and pay later?
A: All order must be paid for prior to despatch or collection.
 
Q: When will I receive my VAT invoice?
A: Your invoice will be sent to your in box after the order has despatched.
  
 
Q: Is my order covered by any warranty?
A: We offer 6 months RTB (Return to Base) warranty on our refurbished desktops and refurbished laptops as standard. There is an option to extend this to 12 or 24 months during the order process.
 
Q: Are laptop batteries covered by the warranty?
A: Laptop batteries are tested and pass if they accept a charge. Unfortunately we can’t guarantee the battery and any failures should be notified to us within 14 days of receipt.
 
Q: Can I cancel my order?
A: You may cancel your order and receive a full refund right up to the moment it’s despatched. If your order has already been despatched then you may return it to us under our 14 day no quibble guarantee. Please give us a much notice a possible if you wish to cancel.